Frequently Asked Questions
Yes we do, we offer free shipping anywhere in the world. We strongly feel that shopping at ShopperCocker should be enjoyable and free from any surprises. That is why you can be assured that when you purchase fromShopperCocker.com, you know that there will be no unpleasant surprises when you check out your order.
Virtually all orders go out same day when placed before 2:30 PM Pacific time. We’re shipping to major cities in main countries within 20 working days. Making sure you get your order as soon as possible is very important to us as we know that you are excited about getting your new items and we are just as excited for you to receive them. Please note that www.ShopperCocker.com does not have any control over our logistics partner, and our logistics partner does not guarantee delivery within the time frame even though 95%+ packages are delivered on time or sooner.
Yes, the tracking number might however delay a couple of days. Please always check your Spam folder if you have not received one. When you make your purchase at ShopperCocker.com, we move as fast as we can to pick, pack, quality check and ship your package to you. Most of the time, this is done the same day you place your order. If you have any questions you can contact our customer service via email to hello@ShopperCocker.com or send a message to +34 672 102 302 (whatsapp).
Under no circumstances doe we EVER share any of your personal information with any unrelated third party for any reason unless compelled to do so under court of law/order or in relation to fulfilling and completing your order. ShopperCocker will never sell or distribute any of your information to anyone. It is our promise to maintain any customer information in the strictest of confidence. Third parties that we do share information with for the completion of your order are VISA, American Express, Authorize.net, PayPal and any such related company that provides financial services and that maintain the highest level of security and ethics.
This happens very rarely and is usually a result of an outdated internet browser or a cache problem on your computer. We strongly suggest that you use the latest version of Google Chrome for viewing www.ShopperCocker.com. Our website works perfectly on Firefox, Safari and Internet Explorer as well but we urge you to check to make sure you have the latest version of your browser. If not, go to that browser homepage and download the latest version or better yet, download Google Chrome for the most reliable viewing. In other cases, the cache on your computer may be making conflicts with our very strong encryption and safety protocols. If this is the case, we recommend rebooting your computer and if need be, clearing your cache. If you are still having problems, contact our customer service via email to hellol@ShopperCocker.com or send a message to +34 672 102 302 (whatsapp).
Yes you can. You can review our Return Policy as well as our Exchange Policy for any information you would like to know. We want you to be 100% excited about your www.ShopperCocker.com order and we put in place policies designed to ensure that our fashion apparel and policies meet the highest level of ethics, quality and assurance and most of all, your satisfaction.
It generally takes 3-5 days for us to issue your refund once we receive your return package. Please review our Return Policy if you have any questions as to whether your return is applicable. Once we receive your package, we record, review and inspect all garments. Once this is completed it is sent to our Accounting Department where your refund is issued to you for all applicable items. PLEASE NOTE: It may take your financial institution a number of days for them to actually issue your credit back to your card. www.ShopperCocker.com can do nothing with regards to these delays and you must speak directly with your financial institution if this occurs.
Never! We do not store your credit card information in any way. We only use the last four digits of your card number for order reference in our system. When you place your order with ShopperCocker, our system talks directly with Authorize.net (Owned by Visa Corporation) and passes information directly to them in the most secure and encrypted manner as required by the Visa Corporation. You will notice that even when you are logged in to www.ShopperCocker.com, you must always enter your credit card information when placing subsequent orders. That is because we do not store your sensitive financial information. We strongly feel that by not storing your credit card information that your shopping experience is made significantly more secure and safe. Enjoy shopping ShopperCocker in the most secure environment!